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Courses
Training & Development Subscription Model
Upskill your teams for only £60/per Year
Annual Subscription:
Companies can invest in an annual subscription for individual staff members at a cost of £60 plus VAT. This subscription provides unlimited access to all training modules throughout the year, allowing staff to complete and revisit modules as often as needed. Ensure your team stays ahead with continuous learning and development opportunities.
All Courses Included In Your Subscription
Suspicious Addresses Guidance
This guidance has been created to help prevent operators from falling victim to fraudulent practices, we are building a database of suspicious addresses used to commit fraud. This action will pressure organizations that help avoid parking charges by pursuing the registered keeper. We hope motorists will act against these organizations for failing to deliver paid services. By classifying these addresses as suspicious, we aim to eliminate this issue from the industry. We encourage all operators and service providers to check and report any suspicious addresses to the IPC
Abandoned Vehicle Guidance
Abandoned vehicles can be problematic for landowners and parking operators. The Protection of Freedoms Act has made some operators hesitant to address these vehicles due to concerns about violating the immobilisation prohibition. This guidance aims to assist in the removal of abandoned vehicles.
Using surveillance technology to manage private land and parking charges
This TDA course is designed to equip parking operators with the recommended standard requirements for surveillance cameras, focusing on ANPR (Automatic Number Plate Recognition) and CCTV systems.
Guidance on using QR codes for on-site parking payments
This training course, prepared by the IPC and its Technology group, provides guidance on the effective use of QR codes for parking operators. It also addresses actions to take if QR code fraud is suspected
How and why
parking is enforced on private land
This course explores how and why parking is enforced on private land, examining the necessity of enforcement and the methods used to carry it out. It delves into the role of Accredited Trade Associations, outlines the involvement of the Ministry of Housing, Communities and Local Government, and explains how the DVLA contributes to the enforcement process.
Legal framework used for enforcing parking on private land
This course explores the legal framework used to enforce parking on private land. It covers key areas including the Code of Practice, relevant byelaws, the Law of Trespass, principles of Contract Law, and the Protection of Freedoms Act 2012, providing a comprehensive understanding of the rules and regulations governing private land parking enforcement.
How to issue a parking charge and successfully recording the evidence
This course explains the purpose of a parking charge and its basis in contract law, detailing how a parking contract is formed and the legal framework that supports such charges. It also covers the types of evidence needed to support a parking charge and how to effectively capture and record that evidence to prove a breach of contract.
The progression of a parking charge
after issue
This course explains the purpose of a parking charge and its basis in contract law, detailing how a parking contract is formed and the legal framework that supports such charges. It also covers the types of evidence needed to support a parking charge and how to effectively capture and record that evidence to prove a breach of contract.
How do motorists appeal? How operators deals with appeals
This course explores the appeals process from both the motorist's and the operator's perspectives, ensuring a clear understanding of rights, responsibilities, and best practices. It highlights the importance of transparency, fairness, and compliance in responding to parking charge appeals. It also covers the Appeals charter from the sector’s Code of Practice.
GDPR in the context
of parking
This course provides an overview of the General Data Protection Regulation (GDPR) specifically in the context of parking. It covers what GDPR is, how it is enforced in the UK, and introduces key definitions that will support further discussion. Participants will explore the core principles of GDPR, the lawful bases for processing personal data, and the rights of data subjects, individuals whose data is being processed. The course also addresses how to respond to requests from data subjects, outlines steps to prevent data breaches, and offers guidance on data protection practices for parking charge administration staff.
Conflict Management and De-Escalation Techniques
This practical course is designed to help individuals working in the private parking sector confidently and safely manage challenging situations and potential conflict. It equips staff with the skills to recognise risk, communicate effectively, and apply proven de-escalation strategies to reduce the likelihood of aggression and violence. This course explores key strategies and techniques for effectively managing conflict and de-escalating potentially violent situations in the workplace. It covers topics such as work-related violence, risk assessments, and dynamic risk assessments, along with essential communication skills to manage conflict. Participants will also learn about de-escalation techniques, the psychological triggers and inhibitors to escalation, and the fight or flight response. Additionally, the course addresses practical considerations such as calling for help, developing an exit strategy, and understanding the appropriate use of reasonable force.
Site Audits - Ensuring compliance with the IPC Code of Practice
This course provides an overview of the key elements necessary to ensure compliance with the Code of Practice when operating a parking scheme. It covers the legal requirements for running a parking scheme, the specific obligations outlined in the Code of Practice, and the additional site audit requirements set by the IPC.
Complaints handling procedure
This course is designed to help organisations in the private parking sector develop and implement a clear and compliant complaints handling process. It covers the essential elements of managing complaints efficiently and fairly, while meeting industry standards and obligations from the Code. This course also covers timeframes and the escalation process.
Recovery of
unpaid tariffs
This course focuses on understanding the recovery of unpaid tariffs, covering key areas such as the definition of unpaid tariffs, signage requirements, site audits, verifying driver details, and the proper handling of notices.
Parking charge customer service
This course covers the essential principles of customer service, focusing on four key areas: understanding your responsibilities towards customers, knowing your own roles and duties, familiarizing yourself with your business and its processes, and understanding your customers' expectations. It also emphasizes the importance of managing difficult situations and developing the skills needed to effectively handle conflict in customer interactions.
The administrator’s duties to manage the process of a Parking Charge
This course provides a behind-the-scenes look at the essential administrative duties that support the accurate and compliant issuance of parking charges. It highlights the critical role administrators play in ensuring enforcement processes are robust, fair, and based on quality-checked evidence. It also covers what checks are to be completed, including ANPR manual quality checks and Parking Attendant checks.
DVLA requirements for releasing data to parking operators
This course provides a detailed overview of the DVLA’s requirements and processes for the release of vehicle keeper data to private parking operators. It ensures that staff understand the legal, procedural, and security obligations involved in handling personal data obtained from the DVLA. This course also covers key points of a KADO contract, security requirements and how data is shared by the DVLA.
Private Parking Law
This course provides a comprehensive overview of parking law, focusing on key aspects such as trespassing laws and its role in private parking enforcement. It covers the impact of byelaws on land where they are in place, as well as an in-depth look at contract law, including how legal contracts are formed and applied to parking enforcement. The course also examines relevant case law, illustrating how previous court cases support parking charges and their application. Additionally, it explores the Protection of Freedoms Act 2012 (PoFA 2012), detailing the requirements of the legislation and how it enables the holding of vehicle keepers liable for parking charges.
Disability
Awareness Training
This essential course is designed to raise awareness and deepen understanding of disability in all its forms, helping participants to foster an inclusive, respectful, and supportive environment for everyone, particularly within customer-facing or public service roles. It covers both the legal obligations and the practical approaches needed to engage effectively with disabled individuals. This course focus on the Equality Act and its definition, including what constitutes a substantial and long-term negative effect. It examines both visible and non-visible disabilities, such as those signified by Sunflower Lanyards, and introduces different models of disability, including the medical and social models. Participants will gain insight into various barriers faced by disabled individuals, including sensory and attitude barriers, as well as discrimination. The course also covers protected characteristics, the concept of reasonable adjustments, and effective communication strategies to better support inclusivity.
Amendments to Annex F.1 of the Private Parking Code of Practice
This course covers the recent changes to Annex F.1 in the Code of Practice, focusing on the Private Parking Scrutiny and Advice Panel. It provides an in-depth look at the updates, offering guidance and insight into how these modifications affect the implementation and enforcement of parking practices.
How to be a
Successful
Self Ticketer
This course provides a comprehensive overview of self-ticketing, including the background and the definition of a Self-Ticketer as outlined in the Code of Practice. It walks you through the application process to become a Self-Ticketer, as well as the associated obligations for both the individual and those managing the process. The course also covers how to prepare private land for the issuance of Parking Charge Notices, the types of evidence required, data protection, and the various methods of issuing Parking Charges. Additionally, it addresses conflict management and de-escalation techniques, alongside the obligations under the General Data Protection Regulations.
More courses coming soon
Training & Development Academy
Privacy Policy
Registered in England and Wales Cromwell House, Brook Street, Macclesfield, SK11 7AE. Company Registration number: 13910827 and Vat number: 420 5648 16
Training & Development Academy
Registered in England and Wales Cromwell House, Brook Street, Macclesfield, SK11 7AE. Company Registration number: 13910827 and Vat number: 420 5648 16
All Courses Included
In Your Subscription
Training & Development Subscription Model
Upskill your teams for only £60/per Year
Annual Subscription:
Companies can invest in an annual subscription for individual staff members at a cost of £60 plus VAT. This subscription provides unlimited access to all training modules throughout the year, allowing staff to complete and revisit modules as often as needed. Ensure your team stays ahead with continuous learning and development opportunities.
More courses coming soon
Terms used in the private parking sector
This introductory course is designed to familiarise participants with the key terms, acronyms, and abbreviations commonly used in the private parking and enforcement industry. Whether you're new to the sector or looking to refresh your understanding, this course ensures you’re speaking the same language as the professionals.
Legal framework used for enforcing parking on private land
This course explores the legal framework used to enforce parking on private land. It covers key areas including the Code of Practice, relevant byelaws, the Law of Trespass, principles of Contract Law, and the Protection of Freedoms Act 2012, providing a comprehensive understanding of the rules and regulations governing private land parking enforcement.
The progression of a parking charge
after issue
This course explains the purpose of a parking charge and its basis in contract law, detailing how a parking contract is formed and the legal framework that supports such charges. It also covers the types of evidence needed to support a parking charge and how to effectively capture and record that evidence to prove a breach of contract.
GDPR in the
context of parking
This course provides an overview of the General Data Protection Regulation (GDPR) specifically in the context of parking. It covers what GDPR is, how it is enforced in the UK, and introduces key definitions that will support further discussion. Participants will explore the core principles of GDPR, the lawful bases for processing personal data, and the rights of data subjects, individuals whose data is being processed. The course also addresses how to respond to requests from data subjects, outlines steps to prevent data breaches, and offers guidance on data protection practices for parking charge administration staff.
Site Audits - Ensuring compliance with the IPC Code of Practice
This course provides an overview of the key elements necessary to ensure compliance with the Code of Practice when operating a parking scheme. It covers the legal requirements for running a parking scheme, the specific obligations outlined in the Code of Practice, and the additional site audit requirements set by the IPC.
Complaints
handling procedure
This course is designed to help organisations in the private parking sector develop and implement a clear and compliant complaints handling process. It covers the essential elements of managing complaints efficiently and fairly, while meeting industry standards and obligations from the Code. This course also covers timeframes and the escalation process.
The administrator’s duties to manage the process of a Parking Charge
This course provides a behind-the-scenes look at the essential administrative duties that support the accurate and compliant issuance of parking charges. It highlights the critical role administrators play in ensuring enforcement processes are robust, fair, and based on quality-checked evidence. It also covers what checks are to be completed, including ANPR manual quality checks and Parking Attendant checks.
Private Parking Law
This course provides a comprehensive overview of parking law, focusing on key aspects such as trespassing laws and its role in private parking enforcement. It covers the impact of byelaws on land where they are in place, as well as an in-depth look at contract law, including how legal contracts are formed and applied to parking enforcement. The course also examines relevant case law, illustrating how previous court cases support parking charges and their application. Additionally, it explores the Protection of Freedoms Act 2012 (PoFA 2012), detailing the requirements of the legislation and how it enables the holding of vehicle keepers liable for parking charges.
Amendments to Annex F.1 of the Private Parking Code of Practice
This course covers the recent changes to Annex F.1 in the Code of Practice, focusing on the Private Parking Scrutiny and Advice Panel. It provides an in-depth look at the updates, offering guidance and insight into how these modifications affect the implementation and enforcement of parking practices.
How to be a Successful Self Ticketer
This course provides a comprehensive overview of self-ticketing, including the background and the definition of a Self-Ticketer as outlined in the Code of Practice. It walks you through the application process to become a Self-Ticketer, as well as the associated obligations for both the individual and those managing the process. The course also covers how to prepare private land for the issuance of Parking Charge Notices, the types of evidence required, data protection, and the various methods of issuing Parking Charges. Additionally, it addresses conflict management and de-escalation techniques, alongside the obligations under the General Data Protection Regulations.
Using surveillance technology to manage private land and parking charges
This TDA course is designed to equip parking operators with the recommended standard requirements for surveillance cameras, focusing on ANPR (Automatic Number Plate Recognition) and CCTV systems.
Guidance on using QR codes for on-site parking payments
This training course, prepared by the IPC and its Technology group, provides guidance on the effective use of QR codes for parking operators. It also addresses actions to take if QR code fraud is suspected
How and why parking is enforced on
private land
This course explores how and why parking is enforced on private land, examining the necessity of enforcement and the methods used to carry it out. It delves into the role of Accredited Trade Associations, outlines the involvement of the Ministry of Housing, Communities and Local Government, and explains how the DVLA contributes to the enforcement process.